Tip 23: Don’t Email Negative Comments About Clients

Driving down the road, I got a phone call from a bride’s mother who was irate over comments made about her daughter via email. I was confused and had no clue what she was talking about! Turns out, the florist sent an email venting about the bride to the bride instead of me by accident! Yikes! The old adage is still true: If you have nothing nice to say, don’t say it at all! Get the full story and find out how we handled it in this week’s tip.