AI is an acronym for Artificial Intelligence. The definition of AI is the theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. AI can be used in many aspects of a business and there are various types of artificial intelligence.
The future is now. It's time to get ahead of the curve and start implementing AI into your business. AI has been around for a while, but only recently have we seen its massive potential in driving revenue. It's time to take advantage of this technology before it becomes mainstream and everyone else does too!
I’m so excited to share today’s guest, Robert Turley, President, Co-Founder and Co-CEO of White Rabbit Intel. He will be sharing with us all about AI systems including the one he created to help business’ sales and marketing teams to know more, win more, and close often.
Defining sales enablement and how technology enables predictable growth at scale
How relationship psychology directly relates to selling and business development
Why it is important to maintain an optimistic and confidence-driven environment with sales, marketing, and customer success teams
If your company is not using sales enablement and data-driven practices, you best start now or you'll be way behind the competition
Optimism and confidence is key to maintaining a successful business and the mental health for customer success
Artificial intelligence enables sales and marketing teams to know more, win more, and close often
MORE ABOUT OUR GUEST
Multi-faceted Designer | Entrepreneur | Strategic Relationship Builder
Rob Turley specializes in creating versatile products and innovative services for the ever-changing digital landscape. Builder of strategic partner relationships, an expert at improving processes, business strategist, and executive leader, who drives critical new growth.
Design-driven entrepreneurialism is my passion. I strive to always create innovative technologies that are innovative, seamless experiences both well designed and intuitive. Leading-edge technology the future holds will be the evolution of our species so I have dedicated my life to engineering the future to drive us all toward the brightest and profitable pathways while following “people first” ethics.
Today's guest specializes in creating versatile products and innovative services for the ever changing digital landscape, which is like I feel like daily. He's the builder of a strategic partner relationship engine. He's an expert at improving processes, business strategies, and he's an executive leader who drives critical new growth. Design driven entrepreneur, is his passion. he strives to always create innovation technologies, that are innovative, seamless experiences, both well designed and intuitive. He has dedicated his life to engineering the future to drive us all toward the brightest and profitable pathways, while following people first ethics.Continue Reading
Everyone that is listening, you all need to know more about how to sell better, and how to close better, and how to prequalify. And what if there was something out there like a technology thing that could tell you if your pre qualified lead you think it's pre qualified, but it only goes so far people without some type of tech tool. And so that's what we're going to get into today. I'm super excited. Today's guest is Rob Turley, founder of white rabbit Intel. Welcome to the show, Rob.
Hey, Angela, it is great to be here. Very happy to do so. And yeah, no, you're right. It's like pre qualifying. It's not like credit card pre qualified, where it's a lie. It's like the real thing, the real deal. So it's, it's if you look at a standard marketing funnel, you have well down a marketing funnel, but it's a marketing funnel. It's like sales and marketing sort of mixed. But um, at the top, you have awareness, and then you have capture, then you have mq L, and then you have qualified lead. And then you have sales, qualified lead opportunity proposal close, right. So a lot of steps. So we pretty much can take things that are in the capture stage where you just capture the lead or download a lead list, and it takes them somewhere in between the SQL the opportunity point. So that's, it's already done.
It's it, it really does simplify the process. And it saves people so much time in the sales process. Before we jump off and tell people what you do. I want them to know if you can share a little bit, how did you decide to get into artificial intelligence AI, and tell us how you came up with the name White Rabbit, because that's the name of your company.
So I just got an AI. It wasn't a decision, it was just a project. So I was working for a custom dev firm. And we decided that the leadership there decided we're going to build this application. So what we had to do is that we had to take IBM's Watson, that AI, we had to pretty much strip it, we had to make it about five to 10 times powerful. We had to redo all the data in there. So imagine writing the dictionary like 1000 times, because it was with natural language processing. So you had to redefine on language because the natural language processing word and contextual identification things that IBM did with Watson was total garbage. I mean, no offense to IBM, but that's why they're not the leader in the space of NLP. Yeah, it's just that they made that open source. So that's a good place to start that was not going to cost us like millions of dollars. So we had ticket redefined that we did literally months of manual data entry. To do that. Imagine doing manual data entry, writing and contextual stuff. And then every single word that has to do with every context of every single subject, and then blog articles that relate to it that agreed those two are nested in there 60 hours a day, every day for two and a half months to really start losing your mind and we're doing that with 30 People backing it. See your eyes start crossing? Oh, yeah, no, you literally start like talking to yourself, you start losing your mind. Um, so that's what everybody in the company was doing. And it was nuts all the way down to the to the, you know, the desk, the desk clerk. Right, my god everyone was doing it. So that was such a nightmare to get that done. I mean, we created something very powerful, innovative and incredible. But so it was worth it. But that process was so painful that the first idea was that we wanted to create artificial intelligence to create artificial intelligence, because such a nightmare to create those datasets. So we originally built an AI to build other AI. Turns out, there's no market for that yet, because nobody knows how to build it in the first place. That was news to us. So we started there. And then people said, Can you get us leads with this type of a process? We said, Sure. So we got the lead gen space realized how shady and terrible that so he says, It's such a lack of trust. It's insane. So what we did is that, yeah, we had to get rid of that. we pivoted and then we were going into looking at what was happening before, you know, what was instead of just doing it, the actual thing moving forward, what was happening before, but the past in the present, define targets, and then we evolve beyond that to predict the future. So pretty much we went into being able to score opportunities so we can define who your opportunities are before you even speak to them. So it's actionable insight. Everybody aggregates a ton of data, or most people do most large companies, but nobody knows what the hell to do with it. rhinos do with it? Oh, and the name, right. forgot about that. So yeah, we rabbit is white rabbit, Intel. The reason why is because if you take the red pill, you follow the White Rabbit down the rabbit hole and see the world for what it really is. But if you take the blue pill, you'll wake up as if it never happened. So we like to think we took the red pill, follow the White Rabbit down the rabbit hole and went through the gap in the matrix. So from the movie The Matrix, that's what that's from, follow the White Rabbit down the rabbit hole. When you leave the matrix. It's just kind of like a little sarcastic humor behind like AI runs the world. But we don't actually know it, it kind of does. And also, it's we love Alice in Wonderland. So I think of three impossible things before breakfast. And our company, one of our company mantras is nothing is impossible.
Love it. And it's true. If you put your mind to it, and you focus, you can do it. You really can. So I would love for you to share more about how the AI works. And I know what some people listening might be thinking is where does all of this data aggregate from? And what should they be doing with it? Once they get it all? So rather than saying how it works, because that's going to bore people to death, it doesn't matter how it works? It could be a money, yeah. in a basement on a bicycle powering a light bulb, but if it made you money, who cares? Right? That's the way that they think so
I'm not going to get into that I'll kind of touch on it a really simplified way. Well, actually, you know what, I'll just tell you one sentence, we quantify human beings, we turn human beings into predictable numbers, zeros and ones, predictable. That's it, when you really want to break it down. That's brass tacks, it's what we do. But outside of that, really what we're doing is that we are enabling sales and marketing teams to be able to know more, when more and close often, like you could see a stat side on the side. If you're watching video, it's right up here. That's that's kind of the slogan, right? So what it is that we're doing is that we are breaking down sales and marketing data. So you can see all the pain points, you can identify patterns that lead to success, and understand everything that's going right or wrong. You can see performance statistics and everything, what you're tracking what you're not tracking, it's extremely helpful. So true, true to life, business intelligence, to the granule. beyond that point, we're able to create an ideal customer persona by analyzing your customer ecosystem. So we know your customers better than you do at this point. And we're pulling tons of data from 1000s of sources, social media, from press releases, news releases, articles, blogs, everywhere, job sites. So we pulled data from all over the place. It's all GDPR compliant. So those people that are like, oh, privacy, nope, it is totally that and we actually we ditch anything that's personal, identifiable information, we don't believe in it. All you need to know is the statistics and what to do. It's not about what the data is, that's just a distraction that I took care of it. So we create this ideal customer persona, so that way you can fix your marketing target. So you're now targeting the people that your sales people have the ability to sell to, not just who's interested, because that's a big problem in the market. The other thing that we're doing there is salespeople can now prospect far more efficiently or if you generate leads from lead lists, they're now going to be accurate. So rather than having 2.5% of those leads being an opportunity, it's more like 15 2025 30%, we've seen as high as 32%. Were opportunities after that, which is crazy. So you are decreasing your lead gen spend by a ton. beyond that point, you can take leads, you run them through a system, and then we can tell you precisely which leads are opportunities, and we can automatically eliminate up to 97% of unqualified prospects in minutes, like if you had a list of 10,000 potential prospects 9595 to 97% of the crap stripped out immediately. Don't even waste your time. So it's keeping sales from being a numbers game, and turning it back into a relationships game. Because pre COVID for whatever reason, I don't know why this plague struck the earth pre COVID it was relationships matter. Mm hmm. Post COVID relationships are everything. Yep. It's always been relationships are everything. It's just that people forgot, because it was too easy.
Yep. So for anyone that's listening, do they have to have a CRM, and they already have to have their leads that live somewhere in order to hook White Rabbit Intel into, and then it goes, like the little spiders that go up and down the serums and pull names and enter the you guys pull LinkedIn information and data? So what is that the first pre qualifying thing, like you got to have a CRM, you got to have some data in there first.
Also, you can't do data analytics without data. Right? Right. That's the point. Though, it does not have to be an integration, it's a standalone product, you can just export from a CRM, if you use like MailChimp or communism, which is a lead gen platform that also has a little bit of a CRM element to it and has like a mailing email blast thing built into it. As long as you have data, and it's held somewhere. And there are measurable outcomes, like there's a What is your ideal outcome or what is what is a desired outcome, like the next stage of the next step or advancement in the sales and marketing processes. Think about taking a step down each level of the funnel, as long as you have something to be able to measure those outcomes like where it's marked with something saying, Oh, they replied, or Oh, they set the meeting with us, or Oh, we sent them the proposal, I guarantee you track some form of that. That is what gets measured. And we can pull most of the data ourselves. But any data that you have, can be crunched, but we only need five attributes is first name, last name, company name, that's one way to identify which john smith, the work email address. That's another way to identify but a lot of companies opt out of data crawling stuff. So sometimes it doesn't work, and then their LinkedIn URL, because that's always public. So we can identify which john smith, we're not scraping LinkedIn, we're not scraping anything. We have very good data providers, that all follow the law, there's no liability. on our end, they take care of it. And it is the best of the best data, we're talking to data where the data providers that you know, like zoom info and everything, it's where they get their data from. So we get it straight from the source. And it's always fresh, we don't have a stale database, it's always pulling data fresh from the source because it transforms over time people switch jobs, people have different interests, people get different hobbies. People get, you know, hired fired, there may be a merger and acquisition, they may have released a new product, they may be a new opportunity, they may be like seasonality of sales and stuff, it's looking at all that stuff. So we're turning an ideal customer persona into something that was once Okay, we have it set, put set it in stone concrete forever, this is who we target, no screw that shit, you're doing it the wrong way. It's it should be disposable. Because the customer ecosystem is always always always transforming. With COVID, it was just happening at a faster pace. So instead of it slowly falling out of touch, it just went it's going all over the place. You know, just whip it all around. And this is a perfect example of this is why you need this. Now, if you want to be ahead of competition, if you are not data driven, get data driven. It is the future and if you fall behind, you will be left behind.
Absolutely. So I also know just so Robin, I worked on a project, which is where I I will actually one of your sales reps reached out to me on LinkedIn. And y'all know me anything technology and automation and I am like What's this? And then I start looking into it and I'm like this would be amazing for one of our former clients. And we you know, they have a large email lists they have HubSpot is like one of the most robust CRM, but the takeaway from that, Rob, if you can give people a few tips on Making sure that you have a process so that your team is inputting the correct data. Because like you were saying data in data out, if you don't ask the right questions, if you don't train your people to put in the right information, when you go to get the data out, it's flat, and it's dead. And you have a bunch of names and email addresses. But that doesn't do you any good if you don't know anything about those people. So what are some things that people need to make sure, they have set up and asking the right questions and making sure the data is going where it needs to go so that when you plug in like a white rabbit, Intel, it's gonna pull out helpful information?
Yeah, from a business intelligence perspective, I mean, we're a little bit different from other companies where they just read your CRM data, and then do some sort of analysis on that. And that's it. And that's what they use as the baseline. But CRM data is 84% inaccurate on average. 84%. Okay, that's crazy. That is the actual statistic. It's terrifying. So we ignore that stuff. So we break it down for business intelligence, insight. So the stuff that you're doing relevant to your company, private data, that stuff, but we actually provide all the data that we need to do our job. That's why we need those five unique identifiers. That's it, we pull the rest of data and trust our own data, because it is right. It's about 97% accurate versus theirs as 13% accurate, on average. So which is better, better results? But with what you're asking, what are some good practices. So to give a little bit of a, I guess, a foundation to this is that I do sales, solutions, architecture. So solutions, architecture is usually an engineering thing, right? So it's about architecting, a solution, finding out what's wrong, creating data tables for it, mapping it out, literally creating the architecture for it, and then implementation. I do that with sales solutions, and sales technology to make everything work structured. So I work with a lot of people doing that type of stuff. And I'm very damn good at it. I fixed that stuff all the time. So I see all sorts of data from all sorts of companies. And honestly, if it's important to you track it, if it's not important to you, and it can be tracked, and it's easy to track or can be automated, automatically tracking a lot of stuff in CRM, it is important. Whatever you can track, you should track as long as it's not something that's gonna bog you down, you can do it manually, like super manually or taking way too long. But if it's important to your business in any way, if it's important to your marketing to your CS, like customer success or support, if it's important to your sales, if it's important to your boss, track it because data is your company, I tell people, your data tells a story of your past and your present. It is who you are, and who you do business with. But if it's interpreted properly, it can be used to accurately predict your future. Why wouldn't you do that? Don't you want certainty? Don't you want accurate forecasting? Don't you want to know how much revenue you're going to bring in three months from now based off of what your pipeline looks like? Don't you want to clean your pipeline? Don't you want to increase your revenue velocity, your pipeline velocity? Don't you want to optimize your conversion? The only way to do that is with the data. Because otherwise, all you're doing is just doing a guessing check process and not even really knowing what's good not really know what's going on and just hoping for the best. It's like, you're spinning in a circle with a blindfold on throwing darts until you hit the dartboard. Bullseye, eventually you'll get it Or maybe not. You know, it doesn't work that way. Everything is data driven. You can break everything down in nature. And when I say nature, I mean everything in this universe down to basic zeros and ones. It's all just a math equation. So you can calculate exactly what's going to happen next at a very high accuracy. If you know what you're doing. That's what AI is for. That's why we built what we built because people don't know how to do anything with it. We're just really damn good at math. So that's really tracked anything and everything. Like if you're not tracking your emails, why aren't you number one. Number two, pretty much every single CRM has a way to do that automatically, whether it's through a Chrome plugin, or just through the thing itself, just direct integration, you just click a button done, track your meetings, use a meeting link and have attract how many meetings you setting set up separate meeting links. So it's like demo meeting, how many of those that I have versus one meeting link? Well, that covers all of them. Well, you had one discovery, you had one intro, you had one referral, you had one demo? You had, you had five, like you know, technical meetings, how do you know how many of each that you had or where you're at or where that's going? How do you track your sales team? How can you see how well they're doing? How many calls are they making if you're not tracking any of that you have no idea of how your team is performing for all you know, when your salespeople could literally be sitting there watching Netflix at home right now doing absolutely nothing and falling asleep the whole time. But they keep their phone on the ring volume. So if they ever get contacted the answer, I say, Oh yeah, I know for some work and I was working on this. There's this there's there's the men who just lie and then they just launch it and then I've noticed salespeople This is fucked up to. I've seen this. I've seen this happen when I was at somebody's house. So I was visiting somebody, he's a clock. He's a colleague of mine, and his roommate, and I was there and he's a salesperson for the company, I will not disclose, but it is an enterprise company that is very well respected in North Carolina, put it that way. And he was sitting there. And he was just making his calls. So we can hit the 50 call quota for the week, he was doing it all in one day where he'd call people. And then as soon as we went to the voicemail, since they weren't recording the calls, but they were tracking the calls. As soon as I went to the voicemail, he just hang up call the next person wasn't even having conversations. And if they pick up, he'd say, Oh, sorry, wrong number hang up.
He's getting paid $60,000 a year, do that. I told the company this because it's my right as a business owner to tell him a business owner like, hey, do you know this is happening? I didn't say Who? I just said, Did you know this is happening? So they started investigating it?
Don't you? I mean, don't people have sales quotas and like things to me that actually has to convert, like,
right? Now, when you're selling a luxury, not a luxury b2b item, they don't expect you to make any sales while it's COVID. because nobody's buying luxury software?
Oh, my gosh. And it's like people that actually do that, though. It makes me sick to my stomach, because they have no clue how hard somebody or a team of somebody is working to provide jobs for people to put food on the table.
And I know for a fact this company was negative revenue this whole time, and they're pulling out of their coffers, you know, making sure that they don't fire anybody that they're still hiring people on top of that, and they're they're pulling it out of their bottom line, you know,
that it just yeah, people. But like you said, You've got to put some type of process and a tracking process in place to hold people accountable. Otherwise, they will do shit like,
Yeah, and that's why I call it become a thing. Two quarter selling is dead. It's good. It's true. Quarter selling is not good. How many phone calls you make. Okay, if you did you know that the best cold call performers have the least amount of calls out of anybody and missed the quote every time because they're having conversations that are turning into conversations, not just calling people and getting hung up on. You didn't make 50 cold calls in a day, let's say all those cold calls miraculously connected to have a conversation. A shit phone cold call is either hung up on immediately or it lasts a minute and a half. A somewhat decent cold call is about two and a half minutes. But a good cold call is about five minutes and 15 seconds. These are all Sandler statistics, look it up legitimate. So five minutes and 15 seconds, 50 cold calls. That's 15 minutes of not raining time. And then they have to log all the stuff they have to take the notes and everything that cannot be done in a day. It's impossible, you cannot achieve it if you're doing a good job.
No, that's crazy. I do want you because you have some really good stories about when you all first launched and some companies that you all have worked with to help people understand their data a little bit better. Like when I was talking with Helen, she was telling me if you do different stories, can you share some of those? I guess you would call it statistics or more like outcomes of how you all have helped some of these business owners really identify who that they need to be targeting, and how it's impacted the bottom line.
And, and and I'm just, I'm over here thinking like, and how much revenue over the past four years we've lost.
Yeah. How much they spent to make that happen? How much 12 $100?
That's insane. Like, it's just, you don't know what you don't know. But I do know something. If you're doing something that's not working for that many years.
Well, people don't know it's not working, because they're sticking with what worked. And they think it's just working less. And there's something wrong with the market, no, your targets wrong. Target is constantly changing. Like I said, with the ICP, the ideal customer persona is constantly shifting, if you're not keeping up with it. That's why things keep falling out of place, then kind of back into place, there's a lot of waves, you should be at a constant, steady growth. That's where you should be all the time. But people are not adjusting to be able to do that.
Do you think that that has to do with being set in your ways, and not having the leadership that has the big vision, or like or people or, or leadership, just not looking at, like what's going on
in the company are really good at looking at what went right? They noticed what went wrong, they acknowledge it, but then they avoid it like it's the plague. What went right? When we prove with our technology from analyzing data, we look at both sides, what went wrong and what went right are nearly identical. There's a lot of gray area, like say my fingers are all like the different things, different aspects. This right here, all my fingers connected. This is the gray area, there's just one finger left here. This is what's right. This is what's wrong. Wow, that's it. All the rest of it's connected. It's all just gray area, it overlaps. And so you're going with woven, right? But there's still so much of what went wrong in there that that needs to be identified, be able to go far beyond just what went right. It's continuing to get even more correct over time, and continue to drive that. So driving profitable growth at scale. That's why we exist to reduce the cost of acquiring customers to optimize conversion and to drive. Just growth at scale. So think about, you know, that diagram, the Venn diagram, where it's like, there's a there's fast, there's good, and then there's what it's like fast quality good. What's that triangle thing where it's like, you can have fast you can have good or you can have got it? Oh, no, yeah, but they all contradict each other. We're taking the all those contradictions where it's either you invest in one and the other ones suffer. That's how it works. Like if you get one it takes from the others. But the faster you get, the less accurate get you left, the less quality there is. That's the thing. So we're able to take that trifecta that that it's a paradox in business, if you go fast, and you lose everything else we have artificial intelligence is able to achieve all of those things at once, because it could see far deeper than humans and do it at the speed of light, literally. So you're able to get that nice segment in the center that really doesn't exist. So you're able to achieve all of those things in minutes and correct that process because there's no bias. There's no assumption there's no Why think we should do this. No, this is mathematically perfect of what you should do.
So how does this and y'all anybody that's listening in and I just have to say this because I know, my mother's generation, for example, who you don't know what you don't know, they didn't grow up with it. They, some people, you know, they just have such a negative thought process around automation, artificial intelligence, virtual reality, like somebody is coming to get us kind of thing. And I'm like, no, it helps. It really helps to enhance people the way that they are doing their jobs. So this is not to replace sales people because you still have to have people AI doesn't build relationships. Oh,
it doesn't people by no matter what, as long as a business is run by humans, which Yes, for the foreseeable future. That's it. People buy from people that they like that they trust, and that they can relate to. It's not about the product of the service, because there's always choices. It's about buying the relationship. Why do you think when insurance or now let's say a financial advisor leaves, let's say, Merrill Lynch, and they move to Morgan Stanley, nearly all of those customers are going to move with that financial advisor to whatever firm because they don't give a shit about the firm, they're all the same. It's carbon copies of one another, they care about the relationship that's built.
And that's people. So I was at a conference, and there was a hologram of the CEO of Apple like talking to the group. And we were talking about how funny listening to I think it was, like Siri and Alexa, like asking questions. But the it just the conversation kept going round and round, because the computers can't process feelings. And if you can't target or a feeling that someone is feeling and provide a solution for it, then you're likely not to close. So that's why computers are there to enhance the customer service experience and enhance the time and the productivity of a sales team. So one thing when I first met you, you're like, salespeople are lazy. And I'm like, Oh, god, I'm selling all the time, and I'm fucking working all the time. But I own the company. And so it's different when it's your company. Nobody is gonna love it like you. And if you really want to grow your company, you have to hire people, and you keep having to hire more people and more people, more people. So I do think that this is a great way to help enhance your people's roles. So is is that working with you more, and they could do their jobs. So rather than just, you know,
if you didn't know this fun statistic for everybody listening? Did you know The average amount of time that a salesperson, but you know, just an average level or senior level salesperson spends in front of an actual opportunity, not not not a customer like as soon to be customer but an actual opportunity in general? How long, one hour per day. Which means seven eighths of a salary is getting tossed into an empty office chair, while the salesperson is just running around chasing their tail. And that's considered acceptable. That's crazy. That's not productive. Welcome to sales is a numbers game. We defeat that we're making sales, not a numbers game. It's all calculated on the back end, it's done. Stop chasing your tail running around in circles spend four hours five hours in front of actual opportunities instead of one. You've just forex if not five, extra input, there your input output.
And also to de do the results give sales reps or sales teams talking points. So they know what is important to the person on the other side that they're talking to.
No talking points. We don't actually one of the reasons Well, one, we didn't build it. We can, but we won't. It's because when a conversation is scripted, as you know, like a podcast, if it's scripted, it's total garbage. Yeah, it feels fake script. Selling is the weakest form of sales. You don't know what you're doing. If you need a script, you don't know your product. You don't know your demographic don't even know how to have a conversation with somebody. As soon as someone talks about something else that's not on the script. They immediately go, oh, I've got to get back to the strip. Where did I leave off? I can't be talking about this. And it's like panic, and then they get all jagad and then it's all fake. And it's like I'm being sold to buy scripts. Selling is not effective, plain and simple. Selling is a psychological game. It is a relationship. I say that selling is just like dating. It's the set. It's the exact same thing. If you study relationship psychology, you will learn more about sales than any sales psychology book out there because sales psychology books are written by people who kind of know what they're talking About but never actually studied real psychology and have no idea what any of that means they're just going based off of their personal experiences, which is on its own. It's like a psychological Journal of an individual and not actual study. So, relationship psychology is the key. Because it's just like, if you go to a bar, and you want to hit on a man or woman, or or evey, whatever your choice is, doesn't matter. I don't care. You're hitting on this person. And when you hit on this person, are you gonna walk up to them and just go with it be like, Hey, I like your shoes, or, hey, you're really pretty, like, Whoa, okay, chill, to pitch selling, you've already given away I think you're really pretty by you know, like, that's, that's they're gonna be like, okay, whatever. It's, it's like that. It's, it's like a relationship, you're going to ask them, you know, tell them something that is truly unique that other people wouldn't notice, look at the content, they post, look at the things that they're trying to achieve the things that they've done, not just wow, your role is really impressive, or I'm impressed by your profile, or Oh, I see that you volunteered at this, they shut the hell up, you read my profile, and you're just spinning that shit right back at me. And it's probably done through a robot. It's the way that it needs to be done is imagine like if you're at the bar, and you say, I love the way that you took the time to braid your hair the way that you did, because it complements your entire outfit. Because of the texture. Like if you get really specific like that, or your color coordination is incredible. your shoe laces match your undershirt. And I was able to tell right away, it was incredible. You did a really good job, that would mean something, it takes them back to go. What I don't pay attention to what are you broke the cycle, that's the thing. You became unique. It was the first time they've ever heard something like that in their entire life, it means that you're actually paying attention. What do people want, they want validation. They want to be heard, listened to and be heard. And they want to be accepted. And they want to feel loved. That's it. They want to feel like they matter. That's it. That's all people want. Down to the core. It's primal. Like any relationship. Sales is just relationships, it is dating, except the dating, the relationship is between, like the core, the structure of relationship are the two businesses working together. But then the day to day people thought it's the salesperson and the person who was buying in the end.
It is it's all about relationships. So coming over to the marketing side, if the company goes to market to someone in the database that has been run, you know, the AI has run through it. Like I know, whenever a physician office, a new physician opens another practice and they will hire someone to do a mailer. Like in a territory. And that could be 5000 homes, it could be 10,000 homes. But if you're a plastic surgeon, and you don't take insurance, because it's all cash pay, it's all self pay. Wouldn't you think that it would be a good idea to run that database through AI to find out? Is that a household income collectively that could afford your services? You're not
gonna be done? Yeah, I can't get that data and make that happen.
Yeah, but it's like some of the and I mean, this was years ago when we would help a lot of practices, because not a lot of people do mailers anymore. So usually mailers are very effective nowadays.
Effective now. But yeah, exactly. If it's a cost, if it's a nice paper, yep, in a colored envelope, it's kind of like a wax seal or something that really stands out. And it just looks really high quality and they open it up. And it's personalized. It's handwritten, and there's a lot of care with it. And something that has to do with them in there, like a little gift or something like that. People go nuts over that, because it is a custom, handmade, meaningful thing where it's, I really thought of you.
Yep. But it's like send it to the people that would actually use your service. Let's just not send it to everybody in the 15 surrounding zip codes, you know, in the area, like let's really pinpoint who can actually afford your service, and then send it to those people. And then if you get one, two patients out of it, that's going to pay for that entire campaign.
You also save the planet, less paper, but the thing is, is that if you're able to target like that, you know when they call it junk mail is because as soon as I pull it out the mailbox, they throw it in the garbage, it's literally garbage. Yeah, so do you want your hard earned money getting spent on this advertising? Where 99% of the people who get that in the mail instantly throw it in the garbage? And they actually resent your company for sending them crap.
No sucks. Like, it sucks. So, but it like, it's so mind boggling to me that people will come and ask for a service. And they're like, if I pay you this much, can you do this? And it's like, yes, but let me ask you a few more questions. It's just like, So nowadays, like Facebook ads? Can you just run a Facebook ad? And it's like, well, do you have business manager setup? And do you have any previous data? And do you have any audiences built? And who's your target audience? And who are you selling to? And what's the call to action? And where are we taking them? And, you know, there's so many questions that you need to be asking so that you can get the result of what they think in their head is a good result. And so that's where something like this is so valuable. I know one of the companies that we we ran White Rabbit Intel through and we we pulled a bunch of stuff out. And this company wanted to market now what you want, and what's actually happening is two different things. And you what you want
and what actually is going like what, what the truth is, are very different things and all their founders have the most incorrect people the way that they want it is the way that the way that the rest of the world will never see it because they literally created it.
Yep. And guess what, if you're running a company, or you are the founder, 97% of the world doesn't think like you, meaning you are not your target audience or your customer. And so knowing to market either to men or women, what's the age range? What it's like, I can't remember the company. Under the pot, the target podcast, I think I was listening. It's not for target, but they're talking about target where target had, I think that I don't even know how they got the data. But the 16 year old who got the postcard from Target with all the baby stuff on it, and the dad went up to target and was like, why are you sending my 16 year old daughter shit about baby baby stuff? Well, she was pregnant. But the parents didn't know she was pregnant yet. But I don't know if they purchased a list from places that either took pregnancy test, and they sold all the pregnancy test data to accompany like, there's some side
note well, Planned Parenthood would sell their data. Sure.
Yeah. So it's like, target and a mailer is what actually have you heard this story from?
Yep. Forget knew that their daughter was pregnant before they did.
Exactly. And but that to me is genius marketing. And knowing who your target audience is, because she could use those coupons because she is pregnant thing was like a coupon? I don't know. But it's, it's insane. The outcome that you can have when you know, your customer. And it's just it's so valuable. It's so good. Yeah,
I mean, we've we have one example people we worked with we it was this roofing contractor company, and they paid data scientists millions of dollars to figure out who their ideal customer was, or anything like that. There was no success. process, the data we found out, it's not a decision maker at all. It turns out that it needs to be a building that is of 20 years of age or older. In the 13th, congressional district of Wisconsin, on a northbound street facing west, made of Yeah, made of steel and concrete construction, and over 20,000 square feet, but specifically on a northbound street facing west, they applied that their sales, they're accepted. RFPs increased by 40%. Wow. Yeah, it's not it's not about the person who owns it at all. It's all the criteria on the building.
Yeah, and like you said it, though, like, Who's the decision maker? version? Doesn't matter. It's irrelevant. It doesn't matter. Like, how, and that and that was all discovered through AI. Yeah. That's incredible. Like, I don't know, I just know that. A lot of times people send me shit. And I'm like, I don't know why you're sending it to me. You probably send it Man, or somebody else that government because like, I'm not looking at some of these things like I'm outsourcing and I want to empower my team to like make some of these decisions like I don't deal with the day to day vendors, I like to podcast and do videos and put out content. And I'm not doing the day to day stuff. So it just makes me laugh when I hear decision maker. And my gosh, if you're rude to any of my team members, you'll never get through to any of our clients for anything, because they are the gatekeepers. And so sometimes I'm just like, gosh, companies completely miss the mark, of who to be talking to or who to address things to or
Yes, that's that's where we cut that. That's actually one of our specialties is who. So think about it this way people go, Okay, these are good targets, because this this company is computer software company that has 500 plus employees that does 40 million plus in revenue. And they work in this specific like type of field. Right? That's it. That's the target. That's a linear search. It's just companies who at the company, oh, CEOs, why? Because that's the top and then you know, that's the best way to get in there. No, it's not most of the time. It's not, or, oh, they have the budget. So you want to contact the budget holder? Because they're buying? Well, no, as well. They're usually the blocker because their whole job is to not spend money. Yeah, look at that. So it's often not the person you think, and it could be lower down the totem pole, we are able to look like let's say, an enterprise company, there are 11 influencers that are affiliated with any deal. There are 11 people influencing the deal, whether a decision maker or not, that's not relevant, there's only a couple of them, but there are 11 people that influence it. Just because it's the CEO doesn't mean that that person's gonna be the best person to talk to, we can tell you the probability of success by looking at all those people and saying, you need to start with the customer success director. Even though you're selling a financial software, it does affect them in a way it does. But they will champion you know, will, you will champion them, they will become a champion, you have the highest probability of resonating with them. And they are very, you know, they're very well respected in the company. And they know the CFO really well. And they talk to each other all the time. So we are able to measure the psychographic profile, meaning how well Will you hit it off with them? So think about it as like the match calm for b2b sales, we built it the thing that everybody wish there was in this world, like literally every says, Oh, I wish that existed, guess what it does? Now? We built it. And so we're going to look at that and say, okay, you have an 86.7% probability of having a positive encounter, that will result in a positive outcome with Jeremy Slater at company XYZ, who's the customer success director. Meanwhile, the CFO you want to target because they hold the budget. And then one of the decision makers? Well, you have a 2.37% probability of having a positive encounter, which means that if you're a contact 50, people just like him, only one would result in a positive outcome. Meanwhile, Jeremy, that's not bad. That's like, if you contacted eight and a half people at a time, you're getting eight and a half out of 10, eight and a half out of 10. It would result in a positive outcome if you met someone just like him with that specific criteria. So why would you contact the rest of them? That's when sales becomes a numbers game. That's why we need is automation. Nobody wants to talk to robots, the reason we use them is because it's unfreakin. manageable. We make it manageable. If you cut out 95% of the fat from a list of 10,000 prospects. What does that leave? What does that leave you 500 people to get in touch with that is more than reasonable for a business quarter for an SDR to handle. And then they can focus on the relationship. And they're going to convert. Yeah, wow,
those 500 people are going to buy what you have, based on likely to. Right, right. Rather than sifting through 9500 they're highly likely not going to buy from you. So like you said, why would you waste your time,
the most expensive cost to any company is cost of new customer acquisition or the cost of acquiring customers CAC, the most expensive piece and the cost of acquiring customers is the labor. Like I said it salesperson spends an hour in front of a real opportunity, only an opportunity, but a real opportunity a day. What happens if you can turn that into five? Well, you're five times as effective, which means the amount of waste that's five times less waste instantly. You'd be stupid not to. That's the thing. I mean, when it comes to prospecting with some companies we've worked with we have eliminated 95% of the time. So I promise Expecting
so that people can actually talk to the right people and convert. So from productivity standpoint, like, it's it's just why would you not use this?
Do you want to get shit done? Exactly GSD people quit wasting your time. It's what it's there for technology is built to assist mankind and getting a job done that is a result of laborious, nonsensical tasks that just need to get done, automate it, so you can focus on what actually matters, the sale and building the relationship. Yeah, and the relationship doesn't end once the sale happens. Nope, the sale ends when business has concluded to its fun finality, when it's done, done forever. upselling is far more profitable and maintaining customers is far more profitable, it is five to 20 times more expensive to acquire a new customer than it is to maintain a relationship and upsell a current customer. But not everybody thinks that. Yeah, we also reduce 90% of that cost. So it's pretty much even at that point.
Yep. It's like bless their hearts. If they, if they just want to keep spinning their wheels. Me again, to me, it's like build the relationship with the people that you already have. And we call them lifecycle clients. Because it's like, no matter where they are in the lifecycle, they're going to need what we have. And they already know the process. And they know that they can trust us with their money, and we're not going to take advantage of them. So as soon as I learned that business model of like, quit trying to go out there and get so many new clients, and service, the ones that we already have, we already have their trust is a complete game changer to just look at things through a different lens,
you have it, then imagine that feeling when you meet someone, you really hit it off with them. Or technology is able to provide that that's what it's providing. And so if you're maintaining your customers, you have more time to do that. And then you have far less time spent trying to find new ones. So the amount of labor or the amount of people that you hire for out of you know, outside sales is that inside inside sales is like upselling. And like all that stuff, people who work with outside sales is if people don't know outbound, so the people are doing outbound are far more efficient and effective, they could focus on that and then build relationships that are gonna be long lasting, that will go to become an inside sale, that are very well maintained. They had a great entryway in and another part is mq ELLs. Marketing is so broken, usually they're just in their own little imaginary marketing world. marketing people who are interested in whatever the hell type of community that they build, where, you know, they marketing people call it intent. I don't mean to brag on him or anything, but intent has been mislabeled. It's, it's, if you say that someone has the intent, and they're qualified, because they downloaded a white paper, you know what their intent was? To download the white paper, that was the intent, guess what the intent is gone, they downloaded it, it's gone forever. There's no intent is correlated, that they might be interested, maybe, but that's not measurable, in my mind, the closest thing to intent that marketing could possibly deliver. If someone clicks a cold marketing email, because who on God's green earth clicks on marketing email? I mean, seriously, seriously, the people who are clicking the marketing email they need whatever it is, because who the hell clicks that? They'll just mark it as spam or delete it. And then if people measure Oh, I had a 67% open rate. Guess what, buddy? Most people open cold marketing emails to opt out. That's why they're opened to opt out. If they just read it. That means they probably just clicked it to make the notification go away and said forget about it, or they just deleted it opens or a loss clicks or when replies can be a win, but most of its nasty stuff saying take me off your list.
But what really is the win is converting them. But if it's a brand new company, or brand new lead, there is a little bit of nurturing, that that should be in there to convert people. But with the AI, you've already gotten through all that bullshit. And you can go in and say, Okay, we have what you need. And then to me it just it strengthens the relationship and the sale happens much faster than having to go through
time kills all deals, right yep. I'm kills all deals and it's it's it's quickening that process you know to focus on so instead of a bunch outreach to everybody you won't forget you'll be on top of somebody you know. Not like an invasive way, but just on top of them just to make sure that everything's happening the way it should be. They need attention, they need their hands held most of the time and attention paid to them, because the buyers journey is a very personal thing. But like, for example, we can correct market process or if they're being stubborn, they don't want to use the ICP to target because that's for sales or whatever. And the CMO doesn't want to listen. Well, we could take all of his precious mq ELLs, all of his precious little mq ELLs that he cherishes so closely to his heart that he perfected the messaging for and all that good stuff. We take all 57,000 of them, run them through the system. And then oh, what happened? 99.7% just got disqualified. It looks like you're marketing to the entirely the entire wrong demographic. Yeah, it's garbage. That means that $2 million is getting spent annually on marketing is literally getting lit on fire. It's like throwing in the garbage. Yeah, that is proof in the pudding. That is literally the mathematical truth that your marketing is wrong. Yep. So Rob, how do people get in touch with you? Oh, for sure to pick myself up? No, not just. So you can go to our website at www dot White Rabbit intel.com. That's White Rabbit with two B's. And feel free to either use the chat in there. It's not like really a live chat. It's just so you can like tell us that you're there. If you don't feel like filling out a contact form, you know, the shorthand version of just doing it. And you can you can visit us on LinkedIn. So slick up White Rabbit, intel on LinkedIn. It's a little white rabbit in a black box, easy to see. And then you can find me on LinkedIn. So it's Ford slash Robert dash Turley. Or you can find us on Facebook or pretty much anywhere else. And I've got a podcast too, you can get there. It's called Well, the hashtag is hashtag DT r h podcast. It's DS and David T is and Tom r. h is an Ellen podcast. And it's called down the rabbit hole. That's what it's called. You'll find it on pod bean. That's the host site. But then it goes through RSS feeds to literally every streaming service including like I Heart Radio. So
and we'll put everything that you just said in the show notes to make it super easy for people to find you have one more question as we wrap up, what's your number one productivity hack?
Talking to myself out loud. Okay, tell yourself what you need to do. And write it down at the same time, make a list, okay? Write it down. So you think about it, you write it down, read that list yourself out loud. Because when you see it, when you hear it when you write it. And whenever you add more senses to whatever you're doing, you're more likely to remember it. And then also, repetition, get better at something, don't just do it once, do it a bunch of times and do it right. You know, it's it's doing something properly rather than coming back to it. There's this thing called technical debt. That's called having to rework things. It's as real as any other debt. It's just debt in the form of labor. companies go bankrupt, from technical debt. Don't let that happen, get it done, and get it done. Right. Even though it takes longer, but taking longer to do something and focusing on one thing, humans were not able to multitask, this is a fun fact, people will love this. So every time you multitask, you have 50% less effective. So if you're doing one thing, you're 100% effective, if you're doing two things at once, you're 50% and 50%. That's not too bad, it splits. But then when you do three things, cut that all that by 50%. So instead of having 100% effectiveness, you're now at 25% 25% 25%. You're now overall 75% of total effectiveness. So you just lose it and then half of that, what does that turn into, you're now 50% overall effectiveness, you're screwing yourself over the more things that you're trying to focus on. So focus on one thing at a time, because humans, I don't care how good you think you are at multitasking, we were are quite literally genetically engineered to not do that.
This is why I'm so big on top blocking, then like whatever my calendar says and whatever I am supposed to be doing at that moment. That's what I'm focused on. Otherwise, it's just like squirrel, squirrel, squirrel,
never get anything done. And entrepreneurs have a serious problem with that. But try to focus on too many things at once and nothing ever gets done. You try to do it all. You get nothing.
Nope. Or a bunch of half assed done stuff. So don't do that. Rob, thank you so much for your time today. This was amazing and super helpful. And everyone that is listening. Thank you so much for tuning in. Go check out White Rabbit Intel. Again. We'll put everything in the show notes and be sure to tune in next week for another episode of business unveiled. That's it
for this week's episode of business. unveiled. Now that you have all the tools that you need to conquer the world and GSD get shit done. Would you share this with your friends and fellow business leaders? One thing that would really, really help us and help new listeners is for you to rate the show, and leave a comment and Apple podcast, Spotify, Stitcher, or wherever you tune in and listen to business unveiled. You can check out the show notes at Angela proffitt.com slash podcast and link up with us on social media so you can share your biggest insights. And I want to know your aha moments. Until next week, remember, the profitable shifts and structures you're creating in your business, help you be more present in your life. So get out there and GSD